Return Policy for Your Morning Addiction

At Your Morning Addiction, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not fully happy with your order, we offer a straightforward return and refund policy to help make the process as smooth as possible. Please read the details below regarding returns and exchanges.

1. Eligibility for Returns

  • Timeframe: Returns are accepted within 30 days of your purchase date.
  • Condition: Items must be unused, unopened, and in their original packaging to qualify for a return. We do not accept returns on opened or used products due to the perishable nature of our coffee and tea.
  • Proof of Purchase: A receipt or proof of purchase is required to process your return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used coffee and tea products
  • Gift cards
  • Sale or promotional items

3. Return Process

  1. Contact Us: To start a return, email our support team at support@coffeedirectexpress.com with your order number and reason for the return.
  2. Return Authorization: We will provide a return authorization and instructions for sending your product back.
  3. Shipping: Customers are responsible for the cost of return shipping. Shipping fees are non-refundable.
  4. Pack & Ship: Pack the item securely in its original packaging and ship it to the address provided. We recommend using a trackable shipping service to ensure your return reaches us.

4. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, we will process your refund, and a credit will be applied to your original payment method within 7-10 business days.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, please email us at support@coffeedirectexpress.com with your order details and a photo of the damaged item. We will guide you through the exchange process.

6. Late or Missing Refunds

If you have not received your refund after 10 business days:

  • Double-check your bank account.
  • Contact your credit card company or bank, as processing times may vary.
  • If you still have not received your refund, please contact us at support@coffeedirectexpress.com.

7. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

8. Sale and Promotional Items

Only regular-priced items are eligible for refunds. Sale items or products purchased during promotional events are considered final sale and cannot be returned or refunded.

9. Questions?

If you have any questions or need assistance with our return policy, feel free to reach out. We are here to ensure you have a positive experience with Your Morning Addiction.

Contact Us:
Email: support@coffeedirectexpress.com

Thank you for choosing Your Morning Addiction. We value your business and look forward to serving you again.